Shipping and Delivery

 

Ship Out (from n&n to J&T)

  • We ship out orders within 2 to 5 business days after we verify your payment. This excludes weekends and holidays. The volume of orders that we receive and the availability of the courier to pickup the packages are considered in this timeline.
  • If you've availed of the Monogram Service, ADD 3 business days.
  • Once we hand over your order to the courier, a shipping update email will be sent to you which contains your tracking number and tracking link. 
  • Please expect longer ship-out times during Special Occasions, Sale, Promotion periods, and inclement weather.

Delivery (from J&T to Your Address)

Standard Delivery: 

To manage your expectation, kindly allow the following timeline for the delivery of the courier:

  • NCR - 2 to 4 business days
  • Luzon - 3 to 5 business days
  • VisMin - 7 to 12 business days
  • May experience longer delivery times during inclement weather, and the month of December.

 

In case of Delivery Delays

Once we hand over the package to the Courier or 3rd Party Logistics, we are not responsible and we are not to be blamed should there be any extended delays, damages, or loss incurred by them, as control of these are already managed by their company. However, we strive and hope that no one experiences this inconvenience.

Important Notes:

  • Please remember to keep communication lines open so the delivery personnel can contact you in case they need to reach out regarding your location or other delivery concerns.
  • Tracking numbers/links will be sent to you after your package is shipped out.
  • Please make sure someone is available to receive your package. In the event that the packages are returned to us because of your unavailability to receive it, all return shipping fees incurred will have to be shouldered by you before we ship it out again. In this instance, we will just re-ship the exact same package and any damages due to repeated handling of the courier (multiple delivery attempts + return to us) is not our responsibility.
    • In case of delay in delivery, please contact J&T Express directly at their Customer Hotline 0289111888. Speaking directly to a customer service agent enables faster resolution, as they have real-time visibility into the system and can quickly identify and address any concerns that may have occurred during the delivery process. 

     

    Multiple Orders :

    For orders of 2 or more pieces of medium to large sized bags via Standard Delivery: Depending on the size of your order, there is a possibility that the bags will be boxed and shipped out separately. In this case, each package will have a corresponding tracking number, and may or may not be delivered simultaneously.

    Promotional Bundles :

    Multiple bags bought via promotional offers and bundles will be shipped to ONE address only. We cannot accommodate requests to ship bags from promotional bundles separately to different addresses or to be packed in different boxes. Boxes used for bundles vary depending on availability.