Welcome to our store!

The following payment methods are accepted and will be processed via our secure payment gateway, Paymongo:

*BPI Online

*Debit/Credit Card payment: Mastercard, Visa

*E-wallets: Gcash, Maya, Grabpay

*Buy Now Pay Later: Billease

Thank you!

Thank you for selecting Nath&Nate! Here's a simple guide to choosing your product and completing your order:

1. Selecting the Product and Adding to Cart: On our website's Home page, you'll find our beautiful bag collections as you scroll down. Alternatively, you can explore our categorized products under the Main Menu. Once you've found your favorite stylish bag, pick the color you prefer, and click "Add to Cart". Your chosen items will then appear in your order.
2. Double-Check Your Order: Before proceeding, take a moment to review your order. Make sure you've selected the correct product, color, and quantity to avoid any surprises.
3. Checking Out and Completing the Order: Head to the Checkout Page and follow the prompts, filling in the necessary information. We strongly recommend providing your complete address, including Barangay, to ensure a smooth delivery process with our courier. Also, please verify the accuracy of your mobile number; it's essential for the courier to contact you if they encounter any issues locating your address.
4. Secure Payment: When you arrive at the secure Payment page, choose the payment option that suits you best. Our secure payment gateway will handle the transaction and notify you once the payment transfer is successfully processed.
5. Confirmation: Your order is placed successfully when you receive a confirmation prompt on the website. Keep an eye on your inbox for an email with the subject "You have successfully placed Order #xxxx." If you don't see it in your inbox, please check your Spam folder just in case.

We hope this guide helps you navigate your shopping experience with ease. If you have any further questions or concerns, feel free to reach out. Happy shopping!

Hi! You must have read in our emails and product pages by now that after you have successfully sent your payment, please allow 2 to 5 business days for us to process, pack, and prepare your order. You can read more detailed info regarding our Shipping & Delivery process here.

Within that declared timeline of 2-5 business days, you will receive an email from us when your order is already handed over to the courier. This email contains a tracking link, and your tracking number. Always check your spam folder for an email from us.

For Standard Delivery: this will be your J&T tracking number and link.

We assure you that we will particularly fulfill your order within the declared timeline of 2 to 5 business days. We have an organized process in place in fulfilling your order. There is no need to follow up, just simply wait for your email and tracking details. We got it all under control! 😊 But in case you do want to reach out, you are most welcome to message us anytime!

We understand the urgency of receiving your order fast; however, we do not accept rush orders.

We kindly ask for your understanding and consideration in respecting our processing time. Planning ahead and ordering in advance will help ensure that you receive your items in a timely manner without the need for rush requests. Thank you for your cooperation and for choosing our brand for your bag!

For your reference, we have clearly stated in our product pages and in the terms box agreement before checkout, that we require 2-5 business days (excluding weekends & holidays) to prepare and ship out your order. This timeframe is necessary to ensure that each item receives the attention to detail and care it deserves before being dispatched to you.

A gentle note, shipping out is different from delivery lead time.

Ship Out - from our store then will be dispatched to the Courier/3rd Party Logistics

Delivery - from the Courier/3rd Party Logistics to you

For your reference, below is the estimated Delivery Lead time:

Standard Delivery:

NCR - 2 to 5 business days

Luzon - 3 to 6 business days

VisMin - 7 to 12 business days

May experience longer delivery times during inclement weather, and during the month of December.

For more information, please check our Shipping and Delivery Policy.

Hello! Thank you for ordering a nath&nate bag! By now, you would have received 2-3 emails from us: an Order Confirmation email, an Invoice, and a Payment Confirmation email. In each of those emails, we have mentioned to please allow 2 to 5 business days for us to process, pack, and prepare your order for ship out. Certain factors like availability of the courier to pickup the package is also taken into consideration. Note that this timeline is also agreed on in the terms box agreement before checkout.

In case you missed it and would like to read further about this, the Shipping and Delivery Policy is also mentioned and declared in each of the product pages here in the website, which is visible before an order is placed. You can also directly read about it here.

Another email will be sent (Shipping Update email) which contains your tracking link and tracking number, when your order is already handed over to the courier and is on its way to you. We can't wait for you to receive your n&n bag!

Rest assured that we will diligently fulfill your order within the declared timeline of 2 to 5 business days. We have an organized order fulfilment process in place. There is no need to follow up, just simply wait for your email and tracking details. But in case you do want to reach out, you are most welcome to message us anytime!

As a way to update you of your order status, we will be sending out email communications and you should be receiving notifs like the following:

Order Confirmation Email - after successfully placing an order.

Payment Confirmation Email - after your payment is verified.

Shipping Update Email - when your order has been shipped out. This email will contain your tracking number and tracking link.

In case you are not receiving any of these emails, kindly check your Spam folder. You can always contact us at hello@nath&nate.com for further concerns.

We maintain a high brand standard for our customers and we represent our products here in the website in the most accurate way. All product images posted are photos of the actual products. The bags beings sold are nath&nate bags, our own brand. What you see is what you'll get!

Kindly note though that possible slight color variation in photos may occur due to certain factors like lighting and settings used during the product shoot, color in screen/monitor, and other factors.

For additional photos and some video references, you may see more of our products at our official Instagram account here.

All product information including materials used, as well as measurements of the bag and straps are shown in our product pages.

When you scroll down, you will be able to see collapsible tabs which contains further info about each product. Simply go to the "Measurements" tab and you will be able to see the bag's dimensions. :)

Our bag is made from high quality PU leather, a man-made material designed to look and feel like genuine leather, but without the use of animal products.

It offers the elevated texture, structure, and finish you’d expect from a luxury piece — at a more accessible price and with less environmental impact than traditional leather.

While it won’t age the same way genuine leather does, with proper care and regular use, it will serve you well and stay beautiful for a long time. Like most materials, it has a natural life cycle, but we’ve chosen it intentionally, for how well it supports a stylish, practical, and conscious lifestyle.

With mindful care, it will continue to be beautiful and functional for a long time. It’s the one you’ll reach for on last-minute coffee runs, weekend getaways, school drop-offs, grocery dashes, quiet errands alone, or those long days that start early and end late. See our recommended Care Instructions below.

Our bags are manufactured overseas and imported in exclusive batches. Once a style sells out, the likelihood of restocking is very low. We encourage prompt purchases to secure your desired bag while it's in stock. Don't miss out on the opportunity to own one of our unique pieces!

To determine if your MacBook will fit, we kindly ask you to measure the dimensions of your MacBook.

Please keep in mind that the '13in/14in/15in/16in' in the MacBook name refers to the diagonal measurement of the screen, so it's important to consider the laptop's dimensions for a more accurate fit.

Once you have the dimensions, please compare it to the bag's base length and height, which is mentioned in the measurements section of the product page. If the width of your MacBook is below the bag's length, it should fit comfortably.

Kindly note that it is best to give a 1-3cm allowance for the interior space.

This way, you can ensure that your MacBook will be a perfect match for our bag. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

Our recommended Care Instructions is visible in every product page, as well as in the Main Menu of the website, under FAQs. Here's a direct link for your reference: Care Instructions.

No, we do not provide a warranty for wear and tear on our products. It is important to note that ANY product, not just ours, is subject to wear and tear. To further explain, wear & tear or gradual deterioration and occurrence of imperfections - is a natural consequence of using a product for its intended purpose and is considered a normal part of a product's lifecycle. It is crucial to know that we cannot be held responsible for wear and tear as we have no control over how the product is used by a customer. We recommend following our Care Instructions, which is available on our website and is visible on every product page, to ensure proper maintenance and the longevity of your purchase. It is the customer's responsibility to care for their purchased product if they intend for it to last for a long time. We believe that with attentive care, our products will continue to bring joy and satisfaction to our customers for a long period of time.

Our products are crafted meticulously overseas. We collaborate with skilled artisans who share our commitment to quality and craftsmanship. This ensures that each item is made with precision and expertise, meeting the standards that define our brand.

Hi there, nice to meet you! Thank you for your interest to get to know us better. We have been in the e-commerce bag business since 2012. In our pursuit to continuously offer high quality leather products for Filipino women, our new brand nath&nate is born. You can learn more about us here.

We are unable to accept returns, exchanges, and cancellations in case you change your mind and would like another bag style, color or size after the order is packed and processed for ship out.

We would like to request that upon placing an order, kindly finalize your choice as the sale will be considered final.

Here’s how to avoid size issues: if you have a specific item you intend to put in any of our bags (example: laptop or tablet), please do refer to the dimensions we placed in the product descriptions so you can double check if your intended item will fit in the bag you are ordering. The dimensions posted are measurements of the bag's exterior. The interior space is less than the exterior measurements, please allow 1-3cm difference for the inner space.

Color: All images posted are photos of the actual product. However, please expect possible slight color variation in photos due to certain factors like lighting and settings used during the product shoot, color in screen/monitor, and other factors. To provide more photo and video references, please check our Instagram page here.

Any variances in texture or marks are part of the material’s characteristics and should not be considered as imperfections.

Personalized items, Sale items, Discounted items, Bundles, Free Items, and Gift Cards are non-returnable and non-refundable. For more information, read more about our Return Policy.

Our Return Policy is straightforward and is visible in every product page, as well as in the Main Menu of the website, under FAQs. Here's a direct link so you can read it: Return Policy.