Kensington

Material: Premium Man-made Leather
Texture: Saffiano
Tone of Hardware: Light Gold
Closure: Elegant Twist Lock
Long Strap: 1 piece, Adjustable, Removable
Bag Feet: Yes
Interior Material: Matching Velvet Material
Interior Pocket/s: 1 Zippered Pocket + 1 Slip Pocket
Logo Inside: The Satchel DIva
Painted Edges: Yes

Top Length 24cm
Base Length 27.5cm
Height 19cm
Base Width 11cm
Handle Drop: 7.5cm
Long Strap Length (including hooks): 110cm minimum length to 124cm maximum length

Note: Dimensions above do not reflect the interior space.

1 Kensington Bag
1 Kensington Long Strap
1 White Dust Bag
Packed in a Brown Box

Ship Out (from n&n to J&T)

• We ship out orders within 2 to 5 business days after we verify your payment. This excludes weekends and holidays. The volume of orders that we receive and the availability of the courier to pickup the packages are considered in this timeline.
• If you've availed of the Monogram Service, ADD 3 business days.
• Once we hand over your order to the courier, a shipping update email will be sent to you which contains your tracking number and tracking link. 
• Please expect longer ship-out times during Special Occasions, Sale, Promotion periods, and inclement weather.

Delivery (from J&T to Your Address)

Standard Delivery: 

To manage your expectation, kindly allow the following timeline for the delivery of the courier:

• NCR - 2 to 4 business days
• Luzon - 3 to 5 business days
• VisMin - 7 to 12 business days
• May experience longer delivery times during inclement weather, and the month of December.

In case of Delivery Delays

Once we hand over the package to the Courier or 3rd Party Logistics, we are not responsible and we are not to be blamed should there be any extended delays, damages, or loss incurred by them, as control of these are already managed by their company. However, we strive and hope that no one experiences this inconvenience.

Important Notes:

• Please remember to keep communication lines open so the delivery personnel can contact you in case they need to reach out regarding your location or other delivery concerns.
• Tracking numbers/links will be sent to you after your package is shipped out.
• Please make sure someone is available to receive your package. In the event that the packages are returned to us because of your unavailability to receive it, all return shipping fees incurred will have to be shouldered by you before we ship it out again. In this instance, we will just re-ship the exact same package and any damages due to repeated handling of the courier (multiple delivery attempts + return to us) is not our responsibility.
• In case of delay in delivery, please contact J&T Express directly at their Customer Hotline 0289111888. Speaking directly to a customer service agent enables faster resolution, as they have real-time visibility into the system and can quickly identify and address any concerns that may have occurred during the delivery process. 

Multiple Orders :

For orders of 2 or more pieces of medium to large sized bags via Standard Delivery: Depending on the size of your order, there is a possibility that the bags will be boxed and shipped out separately. In this case, each package will have a corresponding tracking number, and may or may not be delivered simultaneously.

Promotional Bundles :

Multiple bags bought via promotional offers and bundles will be shipped to ONE address only. We cannot accommodate requests to ship bags from promotional bundles separately to different addresses or to be packed in different boxes. Boxes used for bundles vary depending on availability.

Returns, Refunds & Cancellations:

We want you to be completely satisfied with your purchase, which is why we offer a straightforward return policy. Our return terms are in line with industry standards observed across various e-commerce platforms, ensuring fairness and clarity for both you and us. You have 7 days from the date of delivery to reach out to us if you have any concerns about your order. Please note that the 7-day window starts from the delivery date, regardless of when you open or start to use the product.

A. AN ITEM IS ELIGIBLE FOR RETURN IF:

1. You have received a wrong product.
2. You have received a defective product. (We’ll assess the issue as outlined in Section B below)
3. You have messaged us regarding this within 7 days from delivery date.

Requirements:

1. It is mandatory that the item is in original condition, not worn, not used, not washed, altered, mishandled and damaged in any way.
2. Proof of purchase from our website.
3. Date of delivery is within 7 days, based on the tracking number provided.
4. Photos and videos to prove the issue.
5. Complete original packaging materials (original box, protective coverings, cards, tags, accessories, any free item, etc.)

Return Process & Conditions:

1. We cannot process a return request if the requirements are not complete.
2. If all requirements are complete, wait for further instructions from us. It is imperative that the item is securely packed in its original packaging to prevent any damages during transit. We anticipate that it will be packaged with the same care and attention as when we initially prepared it for you.
3. It is the responsibility of the returning party to ensure that the item is securely packed and will be returned safely to us. We can share a photo illustrating how your package was meticulously packed before dispatch. Replicating this packaging method ensures that we will receive the item securely and safely.
4. When we receive the returned item, it must be the same condition based on our own videos and photos pre-shipping. Our staff will inspect for any signs of usage, alteration, damage, scratches, mishandling, deformities, and if the contents of the original packaging are complete. We reserve the right to reject any return request should we find that the returned item is used, altered, deformed, mishandled, deliberately damaged or has discrepancy in condition from our photos and videos taken before shipping.
5. If your return request is disapproved, we will send the item back to you, and you will be responsible for covering the shipping costs associated with the return.
6. If your return is approved, your refund will be processed via your original payment method. We must not be held accountable if your bank processes payment refunds for a long time, as this is solely the bank’s discretion. Please contact your bank directly for any crediting concerns.

B. WE DO NOT ACCEPT RETURNS IF:

1. It is beyond the 7-day allowed period after delivery.

• You are granted a 7-day window from the date of delivery for any concerns. The countdown begins on the delivery date, irrespective of when you decide to open or commence use of the product.
• This policy aligns with industry standards observed in various e-commerce platforms.

2. You want to return items due to simple change of mind, size issues, change of color, etc.

• Here’s how to avoid size issues: if you have a specific item you intend to put in the bag (example: laptop), please refer to the dimensions we placed in the product descriptions so you can double check if your intended item will fit in the bag you are ordering. 
• Color: All images posted are photos of the actual product; however, please expect possible slight color variation in photos due to certain factors like lighting and settings used during the product shoot, color in screen/monitor, and other factors. To provide more references, we have posted links to our Instagram page in every product description, so you can also check-out other photos of that specific product.

3. The product is used. We do not offer warranty for wear and tear. 

• Any product is subject to wear and tear as a result of usage. The gradual occurrence of imperfections is a natural consequence of using a product for its intended purpose and is considered a normal part of the product’s lifecycle.
• We consider any scratch, scuffs or any removed coating on leather or edge paint (example but not limited to: bottom or edges) as a result of usage. It is crucial to highlight that under any circumstance or reason, if the mentioned concern is not evident in our own documentation before we shipped the item to you, we cannot be held responsible for it. While we empathize with concerns, it is imperative to distinguish between genuine defects vs imperfections that occurred from usage or product handling. 
• It is important to note that we cannot be held responsible for wear and tear as we have no control over how the product is used by the customer. We recommend following our Care Instructions, available on our website and individual product pages, to ensure proper maintenance and the longevity of your purchase.

4. The product is damaged due to your mishandling. 

• Mishandling is defined as any intentional or negligent act resulting in damage to the product. This includes but is not limited to stains, cuts, burns, tearing, excessive force, rubbing, scratching, damages caused by pets, and any other actions leading to the damage or degradation of the product.
• It is the customer's responsibility to care for their purchased product if they intend for it to last for a long time. We also recommend to adhere to the care instructions provided on our website and individual product pages. We believe that with attentive care, our products will continue to bring joy and satisfaction to our customers over a long period of time.
• Again, it is imperative to distinguish between genuine defects vs imperfections that occurred from usage or product handling.

5. The product is a free item. 

• An item received for free must not be treated as a paid purchase. A free item is not entitled for a return simply because of its complimentary nature. You cannot make demands for an item that you did not pay for.
• Regardless of the circumstances or reasons, if the product in question was received as a free item, it is crucial to note that we cannot be held liable for any aspect related to the free product. This includes but is not limited to defects or any dissatisfaction with the free item.
• To validate this point, please review your email order confirmation to verify whether you paid for the product in question.

6. The product is personalized, or a final sale item.

• Terms and conditions for products that are personalized or monogrammed, as well as those tagged as a final sale must be respected and adhered to.

C. CANCELLATIONS

1. An order cannot be cancelled when it is already packed and processed for ship out.

With the right care, your bag will keep looking great, just like the day you first fell in love with it. It is made from high quality, cruelty-free man-made leather. It’s a crafted material that gives you the beauty, structure, and elegance of genuine leather, without the use of animal products.

We’re proud of how it looks, feels, and how practical it is for your everyday life. While it's not genuine leather that lasts forever, a man-made material offers a natural life cycle. With proper care, it will continue to be beautiful and functional for a long time. It’s the one you’ll keep reaching for on your busiest mornings and slowest weekends.

Here are a few simple and effective tips to help keep your bag looking great for as long as possible:

• Handle with Care:  Treat your bag with care to prevent damage to the material. Avoid dragging or rubbing it against rough surfaces, as this can cause scuffing. Be mindful of sharp, pointed objects. If your bag has a lot of metal hardware like chain straps, be mindful of excessive friction on the material. Handle your bag with gentle movements and avoid placing it on abrasive surfaces.

• Avoid Excessive Moisture or Heat: Avoid exposing your bag to excessive moisture or prolonged periods of rain or direct sunlight. Exposure to these harsh conditions may weaken the material over time. Metal accessories also react to humidity. If your bag does get wet, gently pat it dry with a soft clean cloth and allow it to air dry naturally. Avoid using an abrasive cloth and rubbing or wiping heavily as this can cause friction to the material and may potentially result to damage. Ensure the bag is completely dry before storing it.

• Store Properly: When not in use, store your leather bag in a dry place away from direct sunlight (example but not limited to: do not store your bag in a car with hot temperature/left under the sun). Put it inside a breathable protective covering to protect it from dust and debris, and store in a proper area. Avoid placing the bag in overcrowded or tight spaces where it may rub against other items. Putting pressure on the bag may damage the material, and may also deform its shape.

• Gentle Cleaning: Wipe your bag gently with a soft, microfiber cloth along with a mild leather cleaner/conditioner. You may also use a soft damp cloth with mild soap, then wipe it with a dry microfiber cloth. Before using any cleaner, remember to test first on a small, inconspicuous area of the bag to ensure compatibility. When you are cleaning your bag, it is important to wipe in a gentle motion. Avoid rubbing heavily and using abrasive cleaners, chemicals and solvents because doing this may damage the material.

• Use Regularly: While man-made leather isn’t as flexible as genuine leather, regular use helps maintain its shape and softness. Don’t leave it stored away for long periods of time. The more you carry it, the better it’ll feel, and the less likely it is to stiffen and show signs of wear. Just be sure not to overstuff it to avoid putting unnecessary strain on the material.